Our utmost priority is your complete satisfaction with every purchase, which is why we have carefully crafted this return and refund policy.

We offer exchanges for jewelry and retail items within 30 days of the original purchase date.

The item must be in its original condition, unworn, unopened and with all original packaging and tags intact.

Exchanges are subject to availability. If the desired item is not available, we can offer a store credit or assist you in finding an alternative.

Please note that personalized or custom-made jewelry items may not be eligible for exchange unless there is a manufacturing defect.

We accept returns for jewelry and retail items within 30 days of the original purchase date.

The item must be in its original condition, unworn, unopened and with all original packaging and tags intact.

Returns will be refunded in the original form of payment, excluding any shipping charges.

Please note that personalized or custom-made jewelry items may not be eligible for return unless there is a manufacturing defect.

Process for Exchanges and Returns

To initiate an exchange or return, please contact our customer service team within the specified timeframe.

Provide your order details and reason for the exchange or return.

Our customer service team will guide you through the process and provide you with a return authorization number if required.

Please securely package the item and include the return authorisation number (if provided) along with your contact information.

Ship the item back to us using a trackable and insured shipping method. The cost of return shipping is the responsibility of the customer.

Once we receive the returned item and verify its condition, we will process the exchange or issue a refund accordingly.

Exceptions and Additional Information

For hygiene reasons, earrings are generally not eligible for exchange or return unless there is a manufacturing defect.

We recommend inspecting all the items upon receipt and contacting us immediately if there are any issues or defects.

Please note that we reserve the right to refuse exchanges or returns if the item does not meet the specified conditions.

We strive to provide high-quality jewelry and excellent customer service.

If you have any further questions or need assistance with an exchange or return, please do not hesitate to contact our customer service team.

Please sent your request to hello@avantgardebeautynz.com with your order name and we will process it within 7 days