RETAIL & BOOKING

FAQS

help with retail 

1. What is the return policy for beauty products?
Our return policy allows for returns within 15 days of purchase. The product must be unused and in its original packaging. Please refer to our Returns and Exchanges page for more information.
2. How long does shipping take?
Shipping times vary depending on your location. Generally, orders are processed and dispatched within 3 working days. Standard shipping within New Zealand typically takes 2-5 business days. International shipping may take longer, depending on the destination.
3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
4. Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we may not be able to make changes.
5. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, Afterpay and ApplePay. You can select your preferred payment option during the checkout process.
6. Do you offer gift wrapping services?
Yes, we offer gift wrapping services by request for an additional fee. Email: hello@avantgardebeautynz.com or talk to us by Live chat  available on our website to discuss.
7. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue and ensure you receive the correct product or a refund.
8. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please refer to our Shipping Information page for more details.
9. Do you offer local pickup service ?
Yes, we offer local pick-up for our Gisborne, NZ customers. When placing your order, you can select the pick-up option and choose a convenient date and time for collection. Once your order is ready for pick-up, we will notify you via email or phone. Please ensure to bring your order confirmation or identification when picking up your items. If you have any further questions or need assistance, please feel free to contact us.

help with bookings

1. How do I book an appointment online?

To book an appointment online, simply visit our website and navigate to the "Book Now" button on our “in salon treatments”section. Select the service you desire, choose a date and time that works for you, and provide any necessary information. Once you submit your request, our system will confirm your appointment and send you a confirmation email.

2. Why do I need to pay a deposit as a new client and how?

As a new client, we may require a $50 non refundable deposit to secure your appointment. This is a common practice in the beauty industry to ensure that clients are committed to their scheduled appointments and to minimize the risk of last-minute cancellations or no-shows. Payment can be made by bank transfer to Avant Garde Beauty: 02-0636-0332668-000. If you have any further questions or concerns regarding the deposit or payment process, please do not hesitate to reach out to us via LiveChat service or email us.

3.  Can I reschedule or cancel my appointment online?

Yes, you can reschedule or cancel your appointment online up to 48 hours prior to scheduled time. To manage your booking, please refer to the confirmation email. If you are unable to locate the email or encounter any issues, please SMS 0272079959 and we are more than happy to assist.

4.  What is your cancellation policy?

We understand that plans can change, and we strive to accommodate our clients as best as possible. However, we kindly request that you provide at least 24 hours' notice for any cancellations or rescheduling. This allows us to offer the appointment slot to another client. Late cancellations or no-shows may be subject to a cancellation fee.

5.  What if I need to book an appointment outside of the available online slots?

If you need to book an appointment outside of the available online slots, please contact us via email and we will do their best to accommodate your request and find a suitable time for your appointment.

6. How far in advance can I book an appointment?

You can book appointments online up to 20 days in advance. However, availability may vary depending on the service and demand. If you would like to book for a future date beyond the available online slots, please contact us via Live Chat or talk to us on Facebook or Instagram.

7.  What if I encounter technical issues while booking online?

If you encounter any technical issues while booking online, please don't hesitate to contact us.